Orders can be placed:

• By phone: Call 800 11 400 500 αfree phone from anywhere in Greece and press 3 to directly connect to the Orders Department without going through a middleman.
• By fax: Call our dedicated fax line on 800 11 400 600 free phone from anywhere in Greece.
• By e-mail: By filling out the special order form on the company's website www.kouvidis.gr.
• By handing the order to a company sales rep during a scheduled visit to your premises.

After the order is received, we will confirm with you when it will be filled. The average response time is 18 to 20 minutes.

If you fill out the special Order Form we provide, the order filling time will be accelerated and the likelihood of errors reduced..
 

Our company has the following distribution centres which it uses to fill orders:

• Southern Greece Distribution Centre
  Tylisos Industrial Park, Heraklion, Crete
• Central Greece Distribution Centre
  Junction of Petrou Ralli St. & 10 Agias Annas St., Tavros, Athens
• Northern Greece Distribution Centre
  Junction of Konstantinoupoleos St. & 56 Pontou St. (2nd MOT Centre), Thessaloniki.

The Distribution Centres are connected on line with the Orders Department and the company’s head offices in Heraklion, Crete, and have a privately-owned fleet of trucks which ensure that orders are delivered immediately and safely. Orders to be delivered to destinations far from our distribution centres are delivered using carriers of the customer's choosing. Dispatch costs for each order are paid by the company, except in isolated cases, in which case special arrangements are made.

After the order is received a notice is sent to the customer by fax or email about the precise delivery time. When an order comes from the prefectures of Athens, Thessaloniki or Heraklion, where the company’s distribution centres are located, the order is filled immediately on the same day using the company’s own fleet of trucks (provided that orders are not placed after 15:00 hours). When an order comes from another prefecture, it is filled within 24 hours of being received using carriers of the customer's choosing. In exceptional cases where there is force majeure, the delivery time may be extended but the customer will always be informed about this beforehand.

If we cannot meet the delivery times stated for the order due to force majeure such as traffic congestion, bad weather conditions, strikes, unforeseeable governmental measures, etc., our contractual obligation will be suspended and the customer will be immediately informed about how and when the order will be filled.

In all other cases contact the Orders Department to obtain an immediate picture of the current state of your order (open Monday to Friday 08:00 to 16:00 hours).

If a product is not available, we will contact you immediately to inform you about the likely date on which it will be available. If you consider that the new availability date for the product is not satisfactory, you have the right to cancel your order. The remainder of the order can be filled after making all the necessary arrangements.
 

An order can only be cancelled after you contact the company’s Orders Department (open Monday to Friday 08:00 to 16:00 hours) within 2 hours from the time written confirmation of the order was sent for points of sale within the prefectures of Attica, Thessaloniki and Heraklion, and within 24 hours for other points of sale in Greece. After that time elapses the order cannot be cancelled.
 

If the product received is not the one indicated on the order form, the Receiving Officer must immediately contact the company's Sales Department (open Monday to Friday 08:00 to 16:00 hours).

Products can only be returned following arrangements made with the company’s Sales Department, within 10 working days from the date of delivery. The cost of return is borne exclusively by the company.
 

If defective or non-conforming products are found, this must be reported immediately by the Receiving Officer to the company's Sales Department (open Monday to Friday 08:00 to 16:00 hours). If the complaint is justified, we offer a change / returns policy for defective products and all transport costs involved are paid for by the company.
 

All prices stated in the price list and in the order form in the restricted zone are cash prices and do not include VAT. All dispatch costs are paid exclusively by our company, except in isolated cases where other arrangements have been made. If prices are adjusted, our company sends customers written notification in good time.
 

The value of invoices must be paid within the pre-agreed period and under no circumstances after the first three months from the date on which invoices were issued.
The company maintains the following bank accounts where cash can be deposited:

• National Bank: 204/470 244 - 13
• Alpha Bank: 788 002 002 009 391
• Piraeus Bank: 5754/034 687/172

If cash is deposited with a bank, a copy of the deposit slip must be sent to the company’s Accounting Department by fax to 800 11 400 600 (free phone) in order for the relevant collection receipt to the issued and sent.

Cheques can be handed over to the company’s authorised sales reps on scheduled visits or sent by registered mail.

Contact the company’s Accounting Department stating the name and address of your company and the invoice number and date (open Monday to Friday 08:00 to 16:00 hours).

Contact the company’s Sales Department stating the name and address of your company and the date on which you would like a sales rep to visit (open Monday to Friday 08:00 to 16:00 hours).
 

Contact the company’s Sales Department stating the name and address of your company and we will get right back in contact with you (open Monday to Friday 08:00 to 16:00 hours).

If you are an electrician – fitter, electrical engineer or simply interested in our products, you can find out about our one-day presentations on our website. The presentations are held at regular intervals at electrical supplies stores across all of Greece. Alternatively, you can contact the company’s Marketing Department for more information (open Monday to Friday 08:00 to 16:00 hours).

If you are an electrical supplies retailer, you can contact the company’s Marketing Department (open Monday to Friday 08:00 to 16:00 hours) and after giving your company’s name and address our company will arrange a series of one-day presentations at your store at times convenient for you.

Training seminars are organised at regular intervals for groups in collaboration with customers or company associates. To attend a seminar already scheduled or organise a new one to suit your schedule contact the company’s Marketing Department (open Monday to Friday 08:00 to 16:00 hours).

Technical manuals can be obtained from all selected points of sale on the Greek market. You can also use the company’s website to obtain any manual you want (official prospectus, company CD-ROM, certificates, etc.) from the Downloads section of the homepage. Alternatively you can contact the company’s Marketing Department (open Monday to Friday 08:00 to 16:00 hours). Give your name and address and the manuals will be sent out within 24 hours.

All products placed on the Greek market must meet the requirements contained in European standards and directives.
All products manufactured by the company come with a full range of quality certificates, as required by European directives, issued by official bodies recognised by the EU, and accredited by the Hellenic Accreditation System, and include the following documents for each product:

• Quality Management System certificate in line with the ELOT EN ISO 9001:2008 standard (cert. No. 2010020270)
• CE conformity declaration for each product manufactured.
• Test result and full compliance with European standards and Directives certificates, issued by competent bodies, and submitted to the Ministry of Development.

In addition, the technical dossier for each product is available to any interested party for inspection or information purposes.
 

If you want a brief description of the European standards and directives visit the Technical Support page reachable from the homepage menu or check the appendix in the company’s official prospectus. For more detailed information visit the Useful Links.